Support

As a WaveTrackR client, you get peace of mind that you will receive ongoing support. Once you have signed up, the WaveTrackR team is always only a support ticket away to help with any enquiries or questions and will deal immediately with any serious issues.

The Ticketing System

The support our WaveTrackR clients receive operates through a support ticketing system, whereby all queries and tickets can be logged depending on severity levels. This enables clients to log an issue and flag it so the support team can respond accordingly. In this way, serious issues are dealt with as quickly as possible and we never miss a query. You will have your own account on this ticketing system within which all company users can log tickets and view each other’s requests.

Client support

If your job fails, the WaveTrackR team will be notified straight away and will immediately start dealing with the issue. Depending on the source of the problem, we may need to get in contact with the job board but we will always let you know once the job is fixed. We understand how important it is to retain continuous service and our support team is fully committed to helping our clients with the urgency required.

Training

As part of your WaveTrackR package, you are eligible for free WaveTrackR training to ensure you know how to maximise the software’s capabilities. Training will be carried out via a screen share and phone call. It can be arranged at any point and for new users who join the account.

New features

Our busy team of developers are continuously growing and improving WaveTrackR so keep an eye out in emails and newsletters for any new features being released. We are always open to new ideas so if you have a suggestion for WaveTrackR please create a ticket and place it under the status of RFE.

Frequently asked questions

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Get support today!