As a WaveTrackR client, you get peace of mind that you will receive ongoing support. Once you have signed up, the WaveTrackR team is always only a support ticket away to help with any enquiries or questions and will deal immediately with any serious issues.
The Ticketing System
The support WaveTrackR clients receive operates through a support ticketing system, whereby all queries and tickets can be logged depending on severity levels.
With this system, clients will be able to log any issues and flag it so the support team can respond accordingly. In this way, serious issues are dealt with as quickly as possible and we never miss a query. Each user will have its own account on the system wich allows them to monitor any ongoing issues.
Our support team is available to solve any issues or answer any queries regarding your WaveTrackR account.
We understand how important it is to retain continuous service and our support team is fully committed to helping our clients with the urgency required.
As part of your WaveTrackR subscriptions, you are eligible for free WaveTrackR training to ensure you know how to maximise the software’s capabilities.
Training will be carried out via a screen share and phone call. It can be arranged at any point and for new users who join the account.
Our busy team of developers are continuously growing and improving WaveTrackR so keep an eye out in emails and newsletters for any new features being released.
We are always open to new ideas so if you have a suggestion for WaveTrackR please create a ticket with status of RFE.
Frequently asked questions
Below, you can find answers to some common questions about WaveTrackR Support.
How can I reach the WaveTrackR Support?
Our Support team is available through email, phone number, your account manager or by using our ticketing system.
If your issue is urgent please reach us by phone on 01189 868 900
How do I report an issue with my account?
The best way to report any issues or errors on your account is by using our ticketing system. Our team will be alerted and start looking into your issue depending on its the severity and our SLA.
What to do if I can’t access my account?
If you can’t access your WaveTrackR account you will be able to reset your password. If, for any reason you get locked out for a period of time (i.e. too many failed password attempts), please reach out to our support team.